Twitter logo Facebook logo Flickr logo

Information and Support

In line with Government advice, the Idea Stores and libraries are closed and Idea Store courses are suspended until further notice.

Course Information

Course outlines give more information about what will be covered during each course.

We can provide advice to help you find the best course to enrol on and can give you further guidance during and after your course. If needed we can help you with funding applications.

If you want to join an ESOL class (English for Speakers of Other Languages) you will need to have a one-to-one interview with an ESOL specialist who will find the right course for you.

Assisted Learning

If you have a learning difficulty and/or have a disability there is extra support available to help you get the most out of your course.

Please contact us at or speak to a member of staff in an Idea Store and we will get you the information you need.

Support and Advice

Domestic Violence One Stop Shop

Due to the ongoing COVID-19 outbreak, Tower Hamlets Domestic Abuse One Stop Shop is currently suspended. We are sorry that we are not able to support you face to face, but please be assured that you can still access our services.

  • For emergency please call 999
  • For support from an Independent Domestic Violence Advocate (IDVA), 020 7364 7957/2448, Mon-Fri 9-5pm
  • 24 hour National Victim Support Line, 0808 168 9111
  • For legal advice relating to domestic abuse and family law, such as non-molestation orders, child arrangements, or divorce, please contact Bowling & Co solicitors: / 0208 221 8000 and in case of emergencies 07464 925 083
  • For Homelessness, 0207 364 7474
  • 24 hour National Domestic Violence Helpline, 0808 200 0247
  • Tower Hamlets Crisis Intervention Service, 020 3222 4027 Mon-Fri 9-5pm & weekends 10-6pm.
  • LBTH VAWG Team, 0800 279 5434, Mon-Fri 9-5pm

Finding Local Support Services 

Search for up-to-date information about health services and local groups, clubs and organisations in Tower Hamlets with the Idea Store Online Directory.

The Idea Store Directory is home to 'In the Know: Mental Health & Wellbeing Directory', for services in Tower Hamlets that help residents to manage and improve mental health and wellbeing.

Health Advice

For information about improving health and wellbeing or accessing local health services contact the Health Outreach Work 
Drop-in sessions are held at Idea Store Whitechapel: 
Tuesdays, 10:00am - 2:00pm
Saturdays, 2:00pm - 5:00pm

IT Help

Every Idea Store offers a weekly drop-in session ‘Make the Most of Your Tablet, Your Computer and the Internet’ where participants can learn and practise basic computer skills at their own pace.
An accessible public PC can be found at every Idea Store.

Job Support

For learners looking for job advice and support, weekly drop-in sessions are offered in the Idea Stores:

Legal Advice

For learners looking for legal advice, free drop-in legal advice sessions are offered in the Idea Stores: 

Learning Resources

Idea Store Online offers library members free access to a wide range of resources, including eBooks, audiobooks, journals, magazines, dictionaries and encyclopaedias:

PC Access

Public computers that can be used by library members for free can be found in all the Idea Stores and libraries. Computers can be booked in advance with a choice of computer terminals and locations. 

Free WiFi access is available at all locations:

Reporting Hate Crime

Information about how to report hate crime can be found on the Idea Store Online Directory.