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Accessibility statement

This accessibility statement applies to, which is run by the London Borough of Tower Hamlets.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts,
  • zoom in up to 400% without the text spilling off the screen,
  • navigate most of the website using just a keyboard,
  • navigate most of the website using speech recognition software,
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve made the website text as simple as possible to understand.

This website is also speech enabled with Texthelp. The solution can help by

  • reading webpages aloud,
  • translating the webpages into another language,
  • provide picture dictionary definitions of words,
  • provide downloadable mp3 audio recordings of webpages,
  • apply a screenmask to highlight the text you’re reading,
  • highlight words as they are read out loud,
  • simplify the webpage

You can access the Texthelp options from the header of the website, next to the search bar. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some older PDF documents may not be fully accessible to screen reader software

Feedback and contact information

You can make a request for content in accessible formats or give us feedback through our contact form.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The London Borough of Tower Hamlets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 6 September 2021. It was last reviewed on 6 September 2021.
This website was last tested on 6 September 2021. The testing was carried out by Zodiac Media Ltd.