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Council Services

Council Online Services

You can access council services such as benefits, council tax, parking and recycling etc. by visiting the Tower Hamlets Council Online Services on the main council website.

What online services are available?

Our online services now include

  • Births, deaths, marriages, and citizenship
  • Parking
  • Council tax
  • Bulky waste collections
  • Housing and council tax benefits
  • Housing register
  • Social services
  • Highways
  • Waste management

These are some examples and there are more on the way. Please check if the service you need is online before you call us.

What are the benefits of online services?

You can choose when and where you use them. You won’t need to queue at council buildings, call up or put paper applications in the post. You also get quicker responses and updates on your requests. 92 per cent of our residents have internet access and many now prefer to use online services.


Tower Hamlets Residents' Hub

If you're having trouble accessing support online or over the phone, don't worry! We're here to help you with any of the following: 

  • Council Tax
  • Housing Benefit
  • Debt
  • Employment and Skulls
  • Welfare Benefits
  • Basic Housing Assistance
  • Parking Services

We offer an appointment and drop-in service at various locations throughout the borough. 

Idea Store Bow
Monday to Friday, 9.00am - 4.30pm (Wednesdays 10am - 4.30pm)

Idea Store Chrisp Street
Monday to Friday, 9.00am - 4.30pm (Wednesdays 10am - 4.30pm)

Cubitt Town Library
Monday to Thursday, 10.00am - 4.30pm 

Appointments for digital support

If you have no IT skills and need more support, please ask someone to submit this form for you. Our Digital Support Service will be in touch within 72 hours.

You can also call 020 7364 5000 and ask for the service that you need support with. If you are deaf or hard of hearing and need to phone us, please visit the Contact us webpage for more information including the Text Relay service.