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Membership is free

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Once joined you'll be given a temporary membership number. This number will give you access to nearly all our online resorces such as ebooks, audiobooks, online newspapers and magazines.

If you want to take out physical books, put holds/reserves on items for click and collect, then you will need an actual Idea Store membership card. You will have to visit an Idea Store for this so please phone the Idea Store first. They will advise you on how you can pick up your card.

  • Idea Store Bow 020 7364 0237

  • Idea Store Canary Wharf 020 7364 0234

  • Idea Store Chrisp Street 020 7364 0238

  • Idea Store Whitechapel 020 7364 0236

With you Idea Store card you can order books in advance using our CLICK AND COLLECT service. Choose a book on our online catalogue and we'll email to let you know when it’s ready to collect.
Alternately, you can phone an Idea Store during opening hours (phone numbers above) to reserve items for collection.

View the Idea Store Rules and Regulations [PDF]


Data Protection

Your personal details are required for the creation of a library account. This information is held on a common database shared by The Libraries Consortium [TLC] authority members. It is password protected and only accessible to Idea Store and TLC staff.. Details of all completed transactions i.e. items borrowed and returned, are kept within the system for two years and details of non-completed transactions i.e. items borrowed and not returned are kept for six years. 

You can sign-in to our online catalogue to view the last 18 months of your borrowing history.

We collect and use depersonalised details, which do not identify you as a named individual for statistical analysis of our services, such as Idea Store Online usage and the number and type of library items borrowed. This allows us to review and provide better services.

When you register for a library account:

• We will need to collect your email address. This is so that we can send you pre-overdue, overdue and reservation notifications;

• You can choose to opt-in or opt-out to receive marketing emails that alert our members to new services and Idea Store courses that may be of interest. You can opt-out of receiving marketing communications at any time by using the ‘Unsubscribe’ link at the bottom of the marketing emails.

Borrowing books, CDs and DVDs from Tower Hamlets Idea Stores & Libraries is free. However, there are charges for some services and fines charged for loaned items that are overdue. Reservations for Tower Hamlets CDs and DVDs are free, however there is a premium charge of £5.00 for each item reserved from outside the borough.

Your loans can be renewed via the Online Catalogue.

You can borrow up to 12 items for three weeks including a maximum of 4 audio visual items. If items are returned late you will have to pay a fine. Books may be renewed up to 10 times if there are no outstanding reservations attached; you can renew a DVD or CD only once. See below for more detailed fees and charges.

Please note that these fees & charges may be subject to change.

Please note, if items are borrowed from a library outside of Tower Hamlets, charges for that library authority will apply.
 

Books, CDs and CD-Roms

Loan of Books, CDs and CD-Roms - Free. You can borrow items for 3 weeks.
There are no fines for late returns but please remember other people may be waiting to borrow the items.

DVDs

Loan of DVDs held within Tower Hamlets - Free. You can borrow items for 1 week.
 

Audio Visual Material Disclaimer Statement
While every effort is made to ensure that our CDs and DVDs are in good working order, users are responsible for checking that a CD or DVD is not damaged, and is compatible with their audio visual equipment, as Tower Hamlets Council will not accept responsibility for any damage caused.

Book Reservations / Requests

Reservations / Requests for stock held within The Libraries Consortium [TLC] and collected from a Tower Hamlets Idea Store library - Free.
Please note, if the chosen collection library is outside of Tower Hamlets any reservation charges for that library will apply.

Request cannot exceed ten items.

Audio Visual Requests

Requests for stock held within Tower Hamlets - Free.
 

Lost and Damaged Items

If you have lost or damaged an item that you have on loan, the following charges apply:
View the Charges Made for Lost Items PDF [30.46 KB] [1 page]

Internet access and computers

Internet access is free 
Printouts - A4 B&W 10p per sheet. A4 Colour 25p per sheet

Lost membership cards 

Children - 50p  
Adults - £1


24 hour service

Use this website or our app to use your own Idea Store 24 hours a day. With the app you can download films, music, books, magazines and newspapers directly onto your device for free.
 

Download the Idea Store app:

download the app apple  download the app google play

 


Keep updated

Please follow us on Twitter and on Instagram for the latest on what’s happening.

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If you need to contact us about anything please email Ideastore@towerhamlets.gov.uk  and we’ll get back to you as soon as we can.


View the Idea Store Privacy and Data Protection Policies