About Idea Store Learning
Attendance and punctuality
We expect 100 per cent attendance on courses. We know that you may not be able to attend each session. Please tell us if you are going to be absent. If you miss three consecutive weeks, you will be removed from the course.
Punctuality is also very important - if you do not come to class on time you will miss important work. It can also be disruptive to other students in the class. To support we track these areas to increase your chances of success at the end of your course and obtaining high grades, where appropriate.
Refunds and cancellations
If you can no longer take part on the course, please tell Idea Store Learning in writing at least two weeks before the course starts. We will only issue a refund if this is done. We will charge an administration fee of £11 for processing your refund.
If you are unable to take up your place on a course before it begins, a fee refund will only be given where you notify Idea Store Learning in writing at least two weeks before the start date of your course.
Visit the reimbursement of tuition fees page for more information.
Where we close a course, you will be given a full refund. If we change the published details of a course, those learners for whom the course is no longer suitable will receive a full refund.
Refunds will not be given in any other circumstances.
Comments and complaints
We aim to operate a complaints procedure that is fair, responsive, and effective. You can expect us to deal promptly and courteously with your complaints.
Please discuss any concerns or complaints with your tutors first. We will try and resolve the issue there and then. Alternatively email email@example.com
We aim to acknowledge your email and respond within 10 working days. Where it takes longer to resolve an issue, we will keep you informed.
All our main Idea Store sites are accessible for those with reduced mobility. However, at the Shadwell Centre only classes on the ground floor are accessible to people with reduced mobility. Please check when you enrol.
Learners and tutors who go the extra mile celebrated at awards ceremony
From overcoming mental health issues to returning to learning from a number of years, the winners of this year’s Idea Store Learning Awards didn’t let anything hold them back in their pursuit of knowledge.
Learners who went above and beyond in their courses and tutors who put in the extra effort to help their students were rewarded at an awards ceremony at the New Town Hall on Wednesday 12 July.
Idea Store Learning Vision, Mission, Values & Priorities 1 Jan 2023
Learning venue addresses
- Idea Store Whitechapel, 321 Whitechapel Road, London E1 1BU
- Idea Store Bow, 1 Gladstone Place, Roman Road, London E3 5ES
- Idea Store Canary Wharf, Churchill Place, Canary Wharf, London E14 5RB
- Idea Store Chrisp Street , 1 Vesey Path, East India Dock Road, London E14 6BT
- Idea Store Watney Market, 260 Commercial Road, London E1 2FB
- Shadwell Centre,* 455 The Highway, London E1W 3HP
- Stephen Hawking School, 2 Brunton Place, London E14 7LL
- Outreach Venues, details of venues will be given to you at assessment
*Limited wheelchair access at Shadwell Centre. Access only to ground floor and annex. Detailed access information about Idea Stores can be found on the Accessable website.